Not impressed at all

I ordered online from Bash. Got the update that my parcel was out for delivery with Ram couriers. They tried to deliver after 5. Office was closed. Next day out for delivery again. Same story. Did not deliver my package. Third day get a notification email that my package has been sent back to sender. No phone call. Nothing. I am so frustrated & so disappointed. This is a Christmas present & now I won't have it in time for Christmas. My waybill number is AAAB***