SS
Simphiwe S
1 reviews | Active since May 2022
04 May 2022, 17:24
NOT HAPPY WITH RAM SERVICES
I've been waiting for a parcel sent to me by vodacom via Ram couriers. Yesterday morning 03 May 2022 the parcel left the warehouse in Durban en route to me, I waited the whole day no one contacted me then in the afternoon it was written non delivery. This morning 04 May 2022 at about 7 I made a call to Ram the agent said it is because they didn't have my number however now that called they will call me 30 minutes before delivery. After waiting the whole day no call came through and now the parcel is written return to sender. This is so unprofessional
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Ram Hand To Hand Couriers's replyOfficial
05 May 2022, 08:44Good morning Simphiwe.
We sincerely apologize for the experience you had with the delivery of your parcel.
Please note that any and all delivery details update must be approved by Vodacom. We did not receive any approval regarding the update of your contact number which resulted in your parcel being returned to sender.
Kindly contact Vodacom to request a re-delivery.
Kind regards
We sincerely apologize for the experience you had with the delivery of your parcel.
Please note that any and all delivery details update must be approved by Vodacom. We did not receive any approval regarding the update of your contact number which resulted in your parcel being returned to sender.
Kindly contact Vodacom to request a re-delivery.
Kind regards
Ram Hand To Hand Couriers's reply05 May 2022, 08:44
Official
Good morning Simphiwe.
We sincerely apologize for the experience you had with the delivery of your parcel.
Please note that any and all delivery details update must be approved by Vodacom. We did not receive any approval regarding the update of your contact number which resulted in your parcel being returned to sender.
Kindly contact Vodacom to request a re-delivery.
Kind regards
We sincerely apologize for the experience you had with the delivery of your parcel.
Please note that any and all delivery details update must be approved by Vodacom. We did not receive any approval regarding the update of your contact number which resulted in your parcel being returned to sender.
Kindly contact Vodacom to request a re-delivery.
Kind regards