Not FOllowing instructions on packages and NO Feedback

my Vodacom package had clear instructions to only be delivered on a Friday. Package was send out on a Wednesday (10 October 2018) I have been trying all day to get feedback on when my package will be delivered with NO luck - speaking to different people every time - and no feedback and No package Being promised that some manager (probably does not exisit) will call me back. I am now needing feedback on when my package will be delivered!!!!