Non existing service

Booked a parcel Monday 01 Dec 2025 11:54 am for next day 10h30. Tracking through WhatsApp. First response: Your latest tracking is: Scheduled for Collection on Monday, 01 Dec 2025 11:54 AM Delivery will be done on or before: Tuesday, 02 Dec 2025 10:30 AM Second response: Your latest tracking is: Arrived at Dispatch Hub on Tuesday, 02 Dec 2025 12:25 PM Third response: Your latest tracking is: Out for Delivery on Tuesday, 02 Dec 2025 01:34 PM Forth response: Your latest tracking is: Arrived at Dispatch Hub on Tuesday, 02 Dec 2025 02:53 PM Phone client service, spend 45 minutes on the phone to get the response "sorry it will not go out for delivery today, it is peak season" So when it is peak season you make sure that you have enough staff to handle the work load, you extend your business hours. Stop making excuses for your horrible, non existing service. Why pay extra for a service that you can not provide????