Non-existent customer service! Totally Useless Company!

I am actually at a loss to fully state my absolute disgust at the lack of customer service I have received from RAM couriers.

After much discussion Vodacom agreed to cancel a cell phone upgrade which was erroneously done by one of their service/sales agents. They arranged for RAM couriers to pick up the relevant parcel for delivery back to Vodacom in order for the upgrade to be cancelled.

RAM couriers was supposed to collect the parcel from my premises in the week before Easter, needless to say they did not do so. I phoned RAM's customer service on or about Tuesday, 3 April 2018. I was told that the parcel was supposed to be collected on 27 March 2018 but that the Cape Town office had apparently "forgotten" the collection. The service representative assured me that she would escalate the matter to the Cape Town region management and that the matter would be addressed expeditiously. I heard nothing further.

As the matter had become increasingly urgent I phoned RAM's customer service, once again, this time on Friday, 6 April. The service agent express surprise that I hadn't been contacted to arrange the pickup and assured me that she would email management who would expedite matters and that I would be contacted prior to upliftment of the parcel. I don't think it will surprise anybody reading this to learn that all I experience from Ram's side was a deathly silence.

I once again phoned Ram's customer service and spoke to a gentleman who while looking up the relevant tracking number muttered something which I understood to be that the previous customer service agent who I phoned on 6 April had actually cancelled the pickup request. I was told that the collection had been reinstated and that this total lack of service would be brought to the attention of higher management by email and that I could expect to be contacted very shortly to arrange upliftment. Fortunately I did not hold my breath! It goes without saying that all I experienced once again was the sounds of silence.

When you phone Ram's customer service the pre-recorded messages extol the company's virtues as a door-to-door courier service second to non! They also state that they do not subcontract anything as if you wish everything done right you should do it yourself. Well, either a pre-recorded message is a load of garbage, or they have subcontracted this particular issue, or alternatively they couldn't give a continental damn!

As I stated in the beginning I am totally disgusted by this entire affair and would rate RAM couriers as one of the worst companies has ever been my misfortune to deal with.