AJVV
Adele Jansen Van Vuuren
1 reviews | Active since May 2014
30 Nov 2022, 10:34
Non existant customer service.
I wish there were a no stars option as i would have used it. Parcel not being delivered on promised day, parcel just laying in the warehouse for 48 hours without doing anything. I urgently needed this parcel and the so called friendly staff on the chat are not so friendly after all, not even trying to assist, just short one word answers. Dear Ram you can learn a hell of allot from the courier guy, for keeping delivery date promised and for customer service, they know how to do it. I quess I will have to wait for delivery whenever this company decides that they have kept my parcel long enough just sitting at there premises. I will report this to the company that sent the parcel, maybe they should change courier companies.
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Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
30 Nov 2022, 10:38Good day Adele.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Kindly accept our sincerest apologies for the inconvenience and frustration this has caused you. Please will you be so kind as to send me your tracking number so I can gladly assist and have your parcel delivered to you at the soonest possible time.
Kind regards, Trae.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Kindly accept our sincerest apologies for the inconvenience and frustration this has caused you. Please will you be so kind as to send me your tracking number so I can gladly assist and have your parcel delivered to you at the soonest possible time.
Kind regards, Trae.
Ram Hand To Hand Couriers's reply30 Nov 2022, 10:38
Official
Good day Adele.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Kindly accept our sincerest apologies for the inconvenience and frustration this has caused you. Please will you be so kind as to send me your tracking number so I can gladly assist and have your parcel delivered to you at the soonest possible time.
Kind regards, Trae.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Kindly accept our sincerest apologies for the inconvenience and frustration this has caused you. Please will you be so kind as to send me your tracking number so I can gladly assist and have your parcel delivered to you at the soonest possible time.
Kind regards, Trae.
Ram Hand To Hand Couriers's replyOfficial
01 Dec 2022, 10:29Good morning Adele
I’m deeply sorry for the delay, I have checked on the order and see that your parcel is still in our warehouse at our Hub in Pretoria and I am trying to get it delivered to you today however will keep you posted. I have escalated the matter to our operations team to urgently assist and have this matter resolved as soon as possible.
Please will you be so kind as to send me your correct complete delivery details; full address and contact number for verification purposes.
Kind regards.
I’m deeply sorry for the delay, I have checked on the order and see that your parcel is still in our warehouse at our Hub in Pretoria and I am trying to get it delivered to you today however will keep you posted. I have escalated the matter to our operations team to urgently assist and have this matter resolved as soon as possible.
Please will you be so kind as to send me your correct complete delivery details; full address and contact number for verification purposes.
Kind regards.
Ram Hand To Hand Couriers's reply01 Dec 2022, 10:29
Official
Good morning Adele
I’m deeply sorry for the delay, I have checked on the order and see that your parcel is still in our warehouse at our Hub in Pretoria and I am trying to get it delivered to you today however will keep you posted. I have escalated the matter to our operations team to urgently assist and have this matter resolved as soon as possible.
Please will you be so kind as to send me your correct complete delivery details; full address and contact number for verification purposes.
Kind regards.
I’m deeply sorry for the delay, I have checked on the order and see that your parcel is still in our warehouse at our Hub in Pretoria and I am trying to get it delivered to you today however will keep you posted. I have escalated the matter to our operations team to urgently assist and have this matter resolved as soon as possible.
Please will you be so kind as to send me your correct complete delivery details; full address and contact number for verification purposes.
Kind regards.
AJVV
Adele Jansen Van Vuuren's updateReviewer Update
02 Dec 2022, 08:28So here we are still in the exact same spot at time of my first post. Online chat dude named Xavier keeps making empty promises everyday goods are dispatched, although the dispatch do not appear on your tracking system. And funny how if something has been dispatched that it doesnt reach the customer. Honesty is something that cannot be bought. Seriously I for one will never order from a online company ever agaim that is using Ram as a courier service. Monday moring I ordered from Vaperite, the same day just before five I received my package, note I did not select same day delivery but yet that is how good courier guys service is, yesterday morning i placed an order with hifi corp, quess what, it was dispatched this morning and I will receive my package today from Aramex courier. RAM has been breeding on my package since Tuesday and promises are made all over, empty promises may I add. Not only are you giving your own company a bad name, you are also causing reluctancy from customers to order from companies that is using your courier service.
AJVV
Adele Jansen Van Vuuren's update02 Dec 2022, 08:28
Reviewer Update
So here we are still in the exact same spot at time of my first post. Online chat dude named Xavier keeps making empty promises everyday goods are dispatched, although the dispatch do not appear on your tracking system. And funny how if something has been dispatched that it doesnt reach the customer. Honesty is something that cannot be bought. Seriously I for one will never order from a online company ever agaim that is using Ram as a courier service. Monday moring I ordered from Vaperite, the same day just before five I received my package, note I did not select same day delivery but yet that is how good courier guys service is, yesterday morning i placed an order with hifi corp, quess what, it was dispatched this morning and I will receive my package today from Aramex courier. RAM has been breeding on my package since Tuesday and promises are made all over, empty promises may I add. Not only are you giving your own company a bad name, you are also causing reluctancy from customers to order from companies that is using your courier service.