non delivery of handsets

the Vodacom upgrade process that both my husband and myself recently went through has been unbelievably pathetic. My husband's handset was with Vodacom's nominated courier RAM for a week before he eventually managed to get it. The only attempt they made at contacting him was 5 days after they had acquired the handset when he was not around to accept it. I had to get management at RAM involved yesterday (1 week to the day after RAM had acquired the handset) to eventually get it delivered. I am now waiting for mine which was supposed to be delivered to me yesterday but was not because I was not available, even though I had advised RAM not to deliver it at a time when they tried to deliver, so they did not follow my request. also they did not phone me beforehand like they are supposed to. so now i am also waiting for my handset. shocking service from all involved.