Non delivery - no communication

I upgraded my Vodacom contract and was told my phone would be delivered by Ram Hand to Hand couriers on Friday. I only work until 14:00 on fridays and tried to reach RAM to make an arrangement. I used the "live chat" option as the call centre continued to cut me off. I chatted to Nicolize and she was no help at all. At first I explained to her that I gave my work address and that I only work until 14:00, she told me the driver would phone me an hour before delivery. Around 13:10 I did the 'live chat' thing again as I still have not heard from the driver and was concerned he would not make it in time. I gave my contact number to Nicolize to ensure that they do indeed have the correct number. She told me the driver would phone me 'now'. More than two hours later I still did not receive an call but my parcel tracking updated to 'RAMMobile NonDelivery '... Outraged I tried to phone them but they either only hung up on me or did not answer....... so I live chatted again (again with Nicolize) she told me the river will go back and deliver my package. I told her that I was at home seeing that it was after 4pm already and asked if he would phone me before arrival or at least wait for me a bit. My online chat messages were ignored. I did not receive any sms or phone call or anything

I have dealt with multiple courier companies on a regular basis and I have never experienced any as frustrating as with RAM.