Non delivery and pathetic customer service

Delivery was due on the 26 April 2020. Called the call Centre that advised delivery will be made between 12 and 5pm. Called again at 16:30 to enquirer where the driver is, the agent advised me that a manager will be delivering my parcel and I will be called. Nothing transpired thereafter. Online tracking was updated at 17:05 that the address is incorrect on waybill, no call from anybody nor the manager as promised on the call