Non delivery and Inaccurate courier reasons for failed delivery

Worst experience.

App**** for a data contract with Vodacom which actually took 1/2 days and was delivered to RAM Hand to Hand Courier in PRETORIA on the 25th April 2019.

The first delivery attempt by RAM they notified me in the morning that my parcel will be delivered, unfortunately I had already left for work, the courier guy said I can leave my documents with my grandfather at home for Monday delivery.

Second attempt was on the 30th April 2019, which was unsuccessful, reason "no time due to workload"

Third attempt, on the 02 May 2019, which was also unsuccessful, reason "no time, as per courier did not know the route". But I was never called to assist with that.

The delivery attempt were then disabled, because of unsuccessful 3 attempts. 2 being out of my control. I was the one who now had to call vodacom to call RAM to enable the delivery on the 03 May 2019.

Today the 06 MAY, there was a fourth delivery attempt. Courier guy called me at 15:35 because he was not sure of the route. I directed him and also told him by the distance that he is at I'll also be home when he gets there. He the told me he will start with the other delivery in the neighbouring area and will come back from there. I immediately left where I was, and was home in exactly 5 minutes. Waited until 16:09 when I tried to call several times but his phone rang once and hung up. When I checked the tracking status he had already logged a Non delivery by 15:40, and I decided to RAM customer care and waited another 5 minutes to be attended to. Eventually got assistance after the 3rd call to RAM.

I still don't have my parcel, my job depends extremely on internet connection, because I work remotely and now this has caused so much money daily for data and it is frustrating.