Non delivery

On Thursday 02 August 2018 in the morning around 8 am I received a call from Ram Couriers to arrange delivery. I confirmed delivery arrangements for 3pm on the following day 03 August 2018 since I was going to be on leave. On Friday at 15h30 I contacted Ram to inquire about the delivery and the response was that they did not have my contact details including the delivery address and the phone was sent back to Vodacom.

Ram couriers contacted me not the other way and confirmed everything on that Thursday I have cellphone records confirming this and according to Vodacom I have now forfeited the prize due to this, I will take this further because I have cellphone recording of the conversation.