Nom delivery of package after calling

Subject: Urgent complaint: Repeated failed deliveries and inaccurate delivery updates Dear RAM Hand-to-Hand Couriers Complaints Team, I am lodging a formal complaint about a parcel I have been waiting to receive since last week. Despite repeated delivery notifications and calls to your customer care team, my parcel remains undelivered. The sequence of events is as follows: * Monday, 2 November: I received an “out for delivery” notification, followed later by a message stating that delivery was unsuccessful because nobody was home. This was incorrect. People were home, and the estate gate access code and delivery arrangements were in place. * Tuesday, 3 November: I called customer care, explained the incorrect delivery status, and was assured that the parcel would be delivered that day. No delivery took place. I again received a message claiming that nobody was home. * Thursday, 5 November: I received another notification confirming delivery for today. At approximately 16:30, I called customer care because the parcel had still not arrived. I was told that the driver was not answering his phone, but was nevertheless assured that delivery would take place. It is now after hours, and I have received yet another message stating that nobody was home—despite being at home myself. These repeated, inaccurate delivery updates are unacceptable. If there is an access problem or another reason preventing delivery, I expect an honest explanation and a phone call so that it can be resolved. Your customer service channels have offered no effective resolution. I cannot continue spending up to an hour waiting to speak to a consultant, only to receive assurances that are not honoured. The website form and automated WhatsApp service have also provided no practical way to resolve this matter. Please escalate this complaint to the relevant depot manager or customer service manager and arrange for someone with authority to contact me directly. I require: 1. Confirmation of my parcel’s current location. 2. A confirmed delivery date and time window. 3. Instructions for the driver to call me if any access difficulty arises. 4. An explanation for the repeated claims that nobody was home. Please acknowledge this complaint and contact me urgently on the next business day with a concrete resolution.