1 reviews | Active since Jul 2014
No Show
I was going to receive a phone via Vodacom , Ram couriers was going to deliver . It was sent to my home but was not home , courier guy could not wait 5minutes till i get there ,he left . I went on customer portal and logged that special needs to call 30 minutes before they come but received sms at 8am but guy shows up 3pm , i waited as customer service said they will deliver early in morning waited till 12 no show so left home ,tried again if could change my delivery address to work but they took details of work address but never changed , called customer service again , they said within 24 to 48 hours address will be changed and it was not now parcel was sent back to Vodacom and process must start over . This is poor service and customer service does not have a clue to help customers and give proper advice .
We sincerely do apologise for the inconvenience caused in this regard.
Please note that the parcel has attempted delivery three times and was not able to get a hold of you on all occasions. We were obligated to return the parcel back to the sender because we are only allowed to attempt delivery two time on each consignment.
You requested for a Change Of Address and we did not get authorisation from Vodacom.
Kind regards.
We sincerely do apologise for the inconvenience caused in this regard.
Please note that the parcel has attempted delivery three times and was not able to get a hold of you on all occasions. We were obligated to return the parcel back to the sender because we are only allowed to attempt delivery two time on each consignment.
You requested for a Change Of Address and we did not get authorisation from Vodacom.
Kind regards.