No Service/passing the buck/absent minded

I booked a parcel online to be delivered to Thailand. Online it showed it will be delivered on 20 August 2015. On 24 August I tracked the parcel and noticed it is still in Isando. Made a phone call to find out why. Arrogant customer service agent greeted me. After a long conversation I found out that the parcel will be handed to DHL as RAM does not deliver to Thailand and that I have to phone DHL to find out where the parcel is. Since then, I have spoken to Mboni, Lulu, Genevieve, Cecil, Caroline, Raheed and Tamaryn and no one can tell me where my parcel is. Some of you are still trying to locate it. Today, I received an email from DHL stating that the parcel was delivered to the local Post Office and that arrangements should be made to collect it there. Firstly, I chose RAM HAND TO HAND COURIERS to deliver a parcel to Thailand, NOT DHL. Why if you do not deliver to Thailand do you have that option to deliver there? Secondly, I did not pay for a parcel to be delivered to a post office. I paid for a HAND TO HAND service. Now special arrangements needs to be made?? Thirdly, stop passing the buck and promising me that you will phone me back. Please sort out your ****!!