LJ
Laurie J
1 reviews | Active since Nov 2018
27 Jun 2025, 10:26
NO SERVICE BY RAM
Parcel CHD*** is not delivered. Tracking shows we are not at home. We are home and available. We received two deliveries from Takealot as well as Fastway in the same period. What an hopeless and helpless service.
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
27 Jun 2025, 15:28Dear Laurie Jacobs
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you from our warehouse
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you from our warehouse
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply27 Jun 2025, 15:28
Official
Dear Laurie Jacobs
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you from our warehouse
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will arrange delivery for you from our warehouse
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
LJ
Laurie J's updateReviewer Update
27 Jun 2025, 16:15Words and promises mean nothing. Please prove your commitment by delivering my parcel.
LJ
Laurie J's update27 Jun 2025, 16:15
Reviewer Update
Words and promises mean nothing. Please prove your commitment by delivering my parcel.
Ram Hand To Hand Couriers's replyOfficial
01 Jul 2025, 10:39the parcel has been delivered successfully
Ram Hand To Hand Couriers's reply01 Jul 2025, 10:39
Official
the parcel has been delivered successfully