JR
Johan R
1 reviews | Active since Dec 2010
13 Mar 2020, 10:54
No service
Parcel was supposed to be delivered on Thursday 2020-03-12 at 16:00 as arranged by Kagisho, the courier employee. He never showed. When calling him, I was rejected with each call. Called office where they refused to assist. Said parcel will be delivered on Monday. Your service sucks! On your average ratings one can see that RAM is use to this type of service.
Helpful (0)
Replies (8)0
Replies (8)
Ram Hand To Hand Couriers's replyOfficial
13 Mar 2020, 12:58Good day Johan.
Thank you for reaching out to us with your complaint. We are sorry to hear about your frustrations ☹
Please will you pop us your tracking number and best contact number, so we can keep in touch with you directly on this, while we get it sorted?
Thank you for reaching out to us with your complaint. We are sorry to hear about your frustrations ☹
Please will you pop us your tracking number and best contact number, so we can keep in touch with you directly on this, while we get it sorted?
Ram Hand To Hand Couriers's reply13 Mar 2020, 12:58
Official
Good day Johan.
Thank you for reaching out to us with your complaint. We are sorry to hear about your frustrations ☹
Please will you pop us your tracking number and best contact number, so we can keep in touch with you directly on this, while we get it sorted?
Thank you for reaching out to us with your complaint. We are sorry to hear about your frustrations ☹
Please will you pop us your tracking number and best contact number, so we can keep in touch with you directly on this, while we get it sorted?
JR
Johan R's updateReviewer Update
13 Mar 2020, 13:01RAM: Your Rain parcel is out for delivery to , , Kimberley 15 Cronin Road. ID, Proof of Residence required. ***-***0. Track your parcel at http://tr.ram.co.za/RAIN04-***0
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JR
Johan R's update13 Mar 2020, 13:01
Reviewer Update
RAM: Your Rain parcel is out for delivery to , , Kimberley 15 Cronin Road. ID, Proof of Residence required. ***-***0. Track your parcel at http://tr.ram.co.za/RAIN04-***0
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JR
Johan R's updateReviewer Update
13 Mar 2020, 13:02***-***0
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JR
Johan R's update13 Mar 2020, 13:02
Reviewer Update
***-***0
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Ram Hand To Hand Couriers's replyOfficial
13 Mar 2020, 14:05You will need to reply privately so that we can be able see it on our side. It is masked.
Ram Hand To Hand Couriers's reply13 Mar 2020, 14:05
Official
You will need to reply privately so that we can be able see it on our side. It is masked.
JR
Johan R's updateReviewer Update
16 Mar 2020, 13:00Still no feedback. Will pathetic be an understatement?
JR
Johan R's update16 Mar 2020, 13:00
Reviewer Update
Still no feedback. Will pathetic be an understatement?
JR
Johan R's updateReviewer Update
17 Mar 2020, 11:49Arrangement for Monday passed. No delivery either. Why did you even ask my number if you dont call? You dont answer your phone either.
JR
Johan R's update17 Mar 2020, 11:49
Reviewer Update
Arrangement for Monday passed. No delivery either. Why did you even ask my number if you dont call? You dont answer your phone either.
Ram Hand To Hand Couriers's replyOfficial
17 Mar 2020, 12:24The delivery issue has been escalated to the Kimberley branch manager to remedy the delivery issue at the soonest possible time.
We do apologies for the service you have experienced here at ram. We are committed to resolving the matter at the soonest possible time.
We do apologies for the service you have experienced here at ram. We are committed to resolving the matter at the soonest possible time.
Ram Hand To Hand Couriers's reply17 Mar 2020, 12:24
Official
The delivery issue has been escalated to the Kimberley branch manager to remedy the delivery issue at the soonest possible time.
We do apologies for the service you have experienced here at ram. We are committed to resolving the matter at the soonest possible time.
We do apologies for the service you have experienced here at ram. We are committed to resolving the matter at the soonest possible time.
JR
Johan R's updateReviewer Update
17 Mar 2020, 12:35They dont even answer phone. Maybe you should replace them with people who want to work
JR
Johan R's update17 Mar 2020, 12:35
Reviewer Update
They dont even answer phone. Maybe you should replace them with people who want to work