No service
I don't know where to start. Both your call centre and online chat agents are useless.
Ordered something from vodacom rewards on the 15th. Received 2 calls from your call centre this morning, no one on the other side, just agents chatting in the background. ok call back, same thing. Call another number for call centre. They want a waybill number, vodacom only gave a order number. Call vodacom, no they don't have waybill numbers for rewards orders.
ok fine, lets try the online chat .... explain all this to Rose. No she also wants a waybill number. the order number doesn't work. This after she ignored my message for 20min first... and still ignoring me when I asked how can they call me and now I can't query why they called because they don't have my info? ... going on another 20 min without reply.
How on earth can you receive a parcel, call a customer and there is no way to track it, or for the customer to call back. let alone the call centre calling you and not speaking. i take it they're pretentding to call customers but not.
Helpful (0)
Replies (7)0
Replies (7)
Ram Hand To Hand Couriers's replyOfficial
18 Aug 2021, 10:58Good morning.
Apologies for the inconvenience caused and the experience you had with the delivery of your parcel.
Please provide to us the contact number you called us from so that we can look into the calls that you made into the call centre and have this behaviour corrected.
The reference number you have provided shows no tracking on our side. It is the order number that you received from the Vodacom Rewards department?
Kind regards.
Apologies for the inconvenience caused and the experience you had with the delivery of your parcel.
Please provide to us the contact number you called us from so that we can look into the calls that you made into the call centre and have this behaviour corrected.
The reference number you have provided shows no tracking on our side. It is the order number that you received from the Vodacom Rewards department?
Kind regards.
Ram Hand To Hand Couriers's reply18 Aug 2021, 10:58
Official
Good morning.
Apologies for the inconvenience caused and the experience you had with the delivery of your parcel.
Please provide to us the contact number you called us from so that we can look into the calls that you made into the call centre and have this behaviour corrected.
The reference number you have provided shows no tracking on our side. It is the order number that you received from the Vodacom Rewards department?
Kind regards.
Apologies for the inconvenience caused and the experience you had with the delivery of your parcel.
Please provide to us the contact number you called us from so that we can look into the calls that you made into the call centre and have this behaviour corrected.
The reference number you have provided shows no tracking on our side. It is the order number that you received from the Vodacom Rewards department?
Kind regards.
's updateReviewer Update
18 Aug 2021, 11:12 info sent, can you help track my parcel now?
's update18 Aug 2021, 11:12
Reviewer Update
info sent, can you help track my parcel now?
's updateReviewer Update
18 Aug 2021, 12:17ok, I'll call vodacom again then and hear how the 4th person tells me they don't have tracking numbers only order numbers.
While you are looking into who called us to the number given above, could you ask that person for my tracking number then, I'm assuming they were tasked to call to arrange the delivery of it after all.
While you are looking into who called us to the number given above, could you ask that person for my tracking number then, I'm assuming they were tasked to call to arrange the delivery of it after all.
's update18 Aug 2021, 12:17
Reviewer Update
ok, I'll call vodacom again then and hear how the 4th person tells me they don't have tracking numbers only order numbers.
While you are looking into who called us to the number given above, could you ask that person for my tracking number then, I'm assuming they were tasked to call to arrange the delivery of it after all.
While you are looking into who called us to the number given above, could you ask that person for my tracking number then, I'm assuming they were tasked to call to arrange the delivery of it after all.
Ram Hand To Hand Couriers's replyOfficial
18 Aug 2021, 13:12It does not work like that Shirleen.
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
Ram Hand To Hand Couriers's reply18 Aug 2021, 13:12
Official
It does not work like that Shirleen.
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
's updateReviewer Update
18 Aug 2021, 13:16but thats my whole query, who called me in the first place, they have the details you are asking for?
I'm trying to call them back but they do not answer.
Please re-read my original complaint
I'm trying to call them back but they do not answer.
Please re-read my original complaint
's update18 Aug 2021, 13:16
Reviewer Update
but thats my whole query, who called me in the first place, they have the details you are asking for?
I'm trying to call them back but they do not answer.
Please re-read my original complaint
I'm trying to call them back but they do not answer.
Please re-read my original complaint
's updateReviewer Update
18 Aug 2021, 13:21 It does not work like that Shirleen.
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
An answer to your reply - Who called me from RAM and who do I contact to return their call?
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
An answer to your reply - Who called me from RAM and who do I contact to return their call?
's update18 Aug 2021, 13:21
Reviewer Update
It does not work like that Shirleen.
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
An answer to your reply - Who called me from RAM and who do I contact to return their call?
I have investigated the calls that you have made to us, all agents requested the tracking number for your parcel and have also referred you to obtain the information from the sender should you not have it.
We cannot check who called you because it was not from the customer service centre.
Please obtain tracking details from the sender then we should be able to assist you.
An answer to your reply - Who called me from RAM and who do I contact to return their call?
's updateReviewer Update
18 Aug 2021, 13:30Nowhere did I say when I called in, that they ignored me, they want a tracking number. Yes that makes perfect sense.
I am asking who made the 2 calls to us this morning, that person pretended to be calling but never spoke, that person I assume has info on the parcel and the tracking number everyone including myself so desperately needs. that person that didn't do their job. (just pretended for the sake of their call logs showing they made a call while having a big chat to their colleagues instead of the customer? ...... twice.
I tried calling that number back, it never gets answered. ***.
I'll send you a picture of my call logs if you forward your email address.
I am asking who made the 2 calls to us this morning, that person pretended to be calling but never spoke, that person I assume has info on the parcel and the tracking number everyone including myself so desperately needs. that person that didn't do their job. (just pretended for the sake of their call logs showing they made a call while having a big chat to their colleagues instead of the customer? ...... twice.
I tried calling that number back, it never gets answered. ***.
I'll send you a picture of my call logs if you forward your email address.
's update18 Aug 2021, 13:30
Reviewer Update
Nowhere did I say when I called in, that they ignored me, they want a tracking number. Yes that makes perfect sense.
I am asking who made the 2 calls to us this morning, that person pretended to be calling but never spoke, that person I assume has info on the parcel and the tracking number everyone including myself so desperately needs. that person that didn't do their job. (just pretended for the sake of their call logs showing they made a call while having a big chat to their colleagues instead of the customer? ...... twice.
I tried calling that number back, it never gets answered. ***.
I'll send you a picture of my call logs if you forward your email address.
I am asking who made the 2 calls to us this morning, that person pretended to be calling but never spoke, that person I assume has info on the parcel and the tracking number everyone including myself so desperately needs. that person that didn't do their job. (just pretended for the sake of their call logs showing they made a call while having a big chat to their colleagues instead of the customer? ...... twice.
I tried calling that number back, it never gets answered. ***.
I'll send you a picture of my call logs if you forward your email address.