TR
Tesswill R

1 reviews | Active since Jan 2017

20 Dec 2017, 11:21

No Performance on delivery and bad Attitude

I was waiting for a parcel to be dispatched to me and should have reached my by no later than 18 Dec 2017. Come 18 December they did put a note on there system that there where no one at home and that I was not reachable on my cellphone: This is NOT TRUE. Both my parents are at home and the drivers didn't gave me a call. They have rescheduled it for the 19 Dec 2017, and still no parcel. It was then rescheduled again for the 20th Dec 2017. Come 20 Dec 2017 ram hand to hand curriers gave me a call telling me the parcel went in the wrong transportation of them. Instead of Moorreesburg it went to Kuilsriver.

This truly show low competency levels and lack of s****s. Pathetic and useless people.

0
Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply20 Dec 2017, 11:35
Official

Good day Tesswill,

I am in communication with our Cape Town Hub to get this resolved as soon as possible, I am terribly sorry for the inconvenience. I will revert with feedback shortly.

Thank you,

Kind Regards.

TR
Tesswill R's update20 Dec 2017, 12:51
Reviewer Update
Thank you for the feedback in this regard. I am still waiting on feedback from your offices. I am not accepting any form of appologies via any social media platform and will not tollirate this lack of services in this regard. Your words of: "we will dispatch your package to you tomorrow" is already a song, as you guys can not deliver. You guys are really somewhat of the best currier companies. I will highly recommend that your staff goes on a customer care course, from your call centre agents up to the drivers. *********** and useless. Lack of people's s****s