BR
Brilynn R
1 reviews | Active since Mar 2009
06 Jul 2021, 09:05
No integrity at all and doesn't give feedback
They are not professional and have very dishonest customer service,HR and delivery staff who **** to me more than once.They also don't return feedback on your complaint as they simply don't care.Ram had to deliver a parcel to me on two occasions and failed both times the same way.I would certainly not recommend them to anyone and I am bot interested in Ram couriers anymore.
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
06 Jul 2021, 12:49Good day Brilynn.
We sincerely do apologise for the experience you had with the delivery attempt of your parcel, and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
We sincerely do apologise for the experience you had with the delivery attempt of your parcel, and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
Ram Hand To Hand Couriers's reply06 Jul 2021, 12:49
Official
Good day Brilynn.
We sincerely do apologise for the experience you had with the delivery attempt of your parcel, and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
We sincerely do apologise for the experience you had with the delivery attempt of your parcel, and the inconvenience caused thereof.
Please provide to us the tracking number for your parcel so that we can arrange to have your parcel delivered to you at the soonest possible time.
Kind regards.
BR
Brilynn R's updateReviewer Update
06 Jul 2021, 14:01Hi Ram.Thank you for your reply.My issue is with more than one parcel and ultimately not the parcel itself,but rather the integrity and the service aspects of your brand.I noticed you never asked about the lies I was told,nor did you provide any direct contact detail for a manager or complaints departmen***** been very tough and draining to resolve the way I've been dealt with.The parcel has to get to me eventually but my experience will live with me forever,because it hasn't been resolved and your processes not improved.I will unfortunatly have to live with this unresolved experience forever.
BR
Brilynn R's update06 Jul 2021, 14:01
Reviewer Update
Hi Ram.Thank you for your reply.My issue is with more than one parcel and ultimately not the parcel itself,but rather the integrity and the service aspects of your brand.I noticed you never asked about the lies I was told,nor did you provide any direct contact detail for a manager or complaints departmen***** been very tough and draining to resolve the way I've been dealt with.The parcel has to get to me eventually but my experience will live with me forever,because it hasn't been resolved and your processes not improved.I will unfortunatly have to live with this unresolved experience forever.
Ram Hand To Hand Couriers's replyOfficial
06 Jul 2021, 14:58Hi Brilynn.
It would give us an opportunity to overturn your experience into a good one if we could address the matter from a specific delivery. If you are experiencing this from more than one parcel, you are welcome to provide all tracking numbers from the bad experiences that you are having.
This is the complaints department, and we use Hello Peter as one of the mediums.
For us to be able to resolve a delivery matter we require a tracking number of a consignment.
Regards.
It would give us an opportunity to overturn your experience into a good one if we could address the matter from a specific delivery. If you are experiencing this from more than one parcel, you are welcome to provide all tracking numbers from the bad experiences that you are having.
This is the complaints department, and we use Hello Peter as one of the mediums.
For us to be able to resolve a delivery matter we require a tracking number of a consignment.
Regards.
Ram Hand To Hand Couriers's reply06 Jul 2021, 14:58
Official
Hi Brilynn.
It would give us an opportunity to overturn your experience into a good one if we could address the matter from a specific delivery. If you are experiencing this from more than one parcel, you are welcome to provide all tracking numbers from the bad experiences that you are having.
This is the complaints department, and we use Hello Peter as one of the mediums.
For us to be able to resolve a delivery matter we require a tracking number of a consignment.
Regards.
It would give us an opportunity to overturn your experience into a good one if we could address the matter from a specific delivery. If you are experiencing this from more than one parcel, you are welcome to provide all tracking numbers from the bad experiences that you are having.
This is the complaints department, and we use Hello Peter as one of the mediums.
For us to be able to resolve a delivery matter we require a tracking number of a consignment.
Regards.