NO INSURANCE for Cash Clients

I ordered a parcel for a disabled man staying 60km out of town who cannot afford the parcel. The parcel was of high value to the person due to the fact that he required this item to repair a vehicle for him to be mobile in getting to daily needs not to say if he needed to get to hospital or a doctor. I asked my receptionist to courier the part asap by the best know company to me at the time. The parcel and courier service was paid for in full. The part was supposed to be delivered the next day. The item was never delivered. The courier maintains that the courier vehicle was hijacked and the parcel was now thus lost. I got informed that Ram Couriers does not make provision for insurance to cash clients. To my deepest regret this was never told to me at any stage. This is only noted in the material terms and conditions displayed in white writing and light gray back ground. Ram will rather show off their sponsor initiative with bright colors than informing the public of no insurance for cash clients. This is totally unacceptable. What do I now do as my good deed has backfired badly. Please Help