No feedback on "Special delivery requirements" ignored by RAM?

I have reserved and paid for a very important package to be delivered to a specific person, requiring ID CONFIRMATION and signature from the receiver. On the Track a parcel feature on the website, the Movement indicated that the package was delivered and received by a totally different person! I have emailed RAM about this to query and posted here on HP. RAM phoned me about the issue - informing me that the issue is being investigated, but no further action/feedback was received. What a total disaster! I would definitely not recommend RAM for delivery of these special instructions since special instructions seem to be totally ignored.