No feedback, no service

There has been a failed delivery to me from RAM on Monday. I asked the person to return the next day to deliver on Tuesday. He never arrived. On Wednesday I called the call center to confirm the eta and they told me that a member of the East London branch will call me to confirm. No one called me. On Thursday I phoned the call center again to check whether there has been change, the operator said he will now escalate the query to the branch manager to call me and confirm the delivery address. It is now Friday, I will not bother phoning the call center due to the EL branch wiping their back sides on these requests. Pathethic service delivery by RAM.....