No extra mile for hand to hand

I had an awful experience with them today. Firstly im expecting a package which i wanted delivered at work since im most of the day there and not at home. I got the morning just after 8am a sms stating that the package were dispatched and is on enroute. It came to passed 10 already when i really had to leave and go see a client and as it would be the driver rock up there when i were gone. He phones me from our reception and i asked him where his going after this and his response were that he wont be far. So i asked him to forward me his contact details to notify him in person when I'll be in office. No message from him, no notification nothing. I phoned their head office in cape town spoke to someone there and explained to him my situation and apparently he sent a request with customer care. Till now no response. I leave work at 2pm which i even asked for them to drop it at home but nothing yet. Now on my tracking number on their page it says "UNSUCCESSFULL DELIVERY IN Cape Town - Unavailable Business - Contact Not Available." No im at my wits end with this company! Monday its back to work then what? I cant sit whole day there at the office and wait for a delivery driver that wont go the extra mile for the clients.