No effort to fix their own mistakes

The driver went to the wrong address yesterday, I get phoned by customer services yesterday afternoon and tell them I don't understand how they went to the wrong address as my address is literally the only one in the world, there isn't the same street name anywhere else. I get told my parcel would be delivered today, I phoned to ask why it isn't out for delivery and apparently the address change only occurred this morning and now they "don't have any drivers "- which is absolute nonsense, there is no way that there are no drivers going to pick up parcels for the entire day. No one tries to fix it, just the copy paste answer of it will be delivered tomorrow, which is unacceptable if I was told it would be delivered today. No drive to try and fix or assist at all. I doubt I will order from optique again because of this hassle caused by RAM.