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jolene V
1 reviews | Active since May 2016
08 Nov 2024, 15:31
No door to door delivery from RAM couriers
this is the second time that RAM couriers does not deliver my parcel for me. I have to drive to where the driver is to collect my parcel, but they get full payment for door to door delivery.
this will be the last time.
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Ram Hand To Hand Couriers's replyOfficial
11 Nov 2024, 15:04Dear Jolene Viana
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
P)lease provide your waybill number so we can assist further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply11 Nov 2024, 15:04
Official
Dear Jolene Viana
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
P)lease provide your waybill number so we can assist further
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.