No delivery took place as promised

I HAVE ORDORED A PHONE VIA FNB SMART APP. THE PHONE WAS PROMISED TO BE DILIVERED TODAY 29 Sept AT 13:00 FOR THIS WAS THE ARRANGEMENT THAT WAS MADE THE COURIER CAME HERE AT 10 THE MORNING WHEN NO ONE WAS HOME AND NOW THEY REFUSED TO HELP ME BEFORE 17:00. I HAVE FINISHED R110 WORTH OF AIRTIME TRYING TO SORT THIS. I HAVE EVEN OFFEREDTO COLLECT THE PHONE MYSELF WHILE THEY CHARGE ME A DELIVERY FEE. THEY STILL REFUSED!!!