No delivery on promised date.

I received the sms and email to confirm that the parcel has been dispatched on Friday, 20 October 2017 at 8:30. Waited the whole day at address given, no delivery was made, logged into the website to track my delivery, the driver logged a call at 18:30 stating that I was not home when indeed I was. I spent the entire day at home waiting for my delivery, my cellphone was with me all the time. He did not call me when he was at the gate of the complex. I don't even believe that he came at all. I have never experienced problems with other couriers before, this is wasting my time as I need to sit around and wait.

It is Monday now, it has been a huge struggle to determine whether they are delivering today, the Pretoria call centre can not confirm a delivery time or give me the number of the driver. Emails are being sent around at the warehouse to try and ensure that the driver has the correct address (they failed to capture the complex name before and only gave him a street name and number on Friday). I can only HOPE that the driver will call me when he is here and that he will indeed come today!

Very upset!!! You are wasting my time. Madeleine Mare