No delivery & no answer

<p>Hi, </p> <p> </p> <p>I tried calling you directly on you customer service line to address the issue, I held the line for 10 minutes with no answer. </p> <p> </p> <p>The problem is that we received an SMS on the 28th June 2018 and 29th June 2018 that the parcel is due for delivery on the respective days. As the package did not arrive I tracked the parcel and saw that on both days the delivery was unsuccessful as they do not have our contact and we were unavailable at home. I find this hugely problematic and unacceptable as one of us were home on both days AND we supp**** cell numbers. And we did not receive any calls on the mobile number given on either of the days.</p> <p> </p> <p>With all couriers I have used, I received a call prior to delivery / upon arrival. This is the first time I use RAM and my experience has been very dissapointing. </p> <p> </p> <p>Please advise on how the issue will be rectified. The RAM number is RAM ********** 921. </p> <p> </p> <p> </p>