LM
Londiwe M
1 reviews | Active since Sept 2022
04 Jul 2024, 19:46
No delivery
Absolutely appalled. My order didn’t arrive on the date it was initially out for delivery. Then I called and complained , I was promised it will be delivered on the 2nd attempt. Still no delivery, even after I specifically told them the delivery address closes at 4pm. Absolutely and utterly disappointed with the service and lack of customer care on their end. If there is an option to choose a courier, I’d definitely choose Courier Guy instead of these guys. I’m disgusted
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
05 Jul 2024, 08:57Dear Londiwe
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today , please advise what time you leave work today to inform the driver .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today , please advise what time you leave work today to inform the driver .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply05 Jul 2024, 08:57
Official
Dear Londiwe
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today , please advise what time you leave work today to inform the driver .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is currently out for delivery and we will ensure your parcel is delivered successfully today , please advise what time you leave work today to inform the driver .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.