1 reviews | Active since Jun 2017

26 Nov 2018, 18:29

No Delivery - Communication

When I phoned this morning I was informed that my parcel from Vodacom will be delivered today. I saw my delivery last time happened after 13:00 in the area so when I saw no delivery wat taking place I phoned to find out what time it will be delivered and to make sure that they have to correct details. I then realized that contact nr is wrong (between Vodacom and RAM as I put my correct contact nr on Vodacom form) and the delivery address was wrong as there is a road and a close (I put in close as delivery address also) with the same name in the area. After confirming with the person she said she would send the updated details through. I then phoned at about 16:15 again to find out about delivery and the person said delivery will still happen and the courier is probably only running late. I confirmed my correct contact details and that it is close and not road but they still had road on their side. I then asked again if delivery still would be done today and he then said yes he would get the driver to phone me with the time of delivery.

When I tracked my delivery now it said no delivery.

There was someone at home the whole day to wait for the delivery and even after I gave my correct contact details they did not even let me know they were finished in the area and not coming back or whatever reason there is for delivery not taking place. Am I going to have the same problem tomorrow.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply27 Nov 2018, 08:16
Official
 Good day, Thank you for your post. We do apologize for all inconveniences caused. This will be investigated and we will contact you directly for all delivery details Thank you Warm regards Ram team