No Delivery, Bad Attitude, No Feedback

Order processed on 5th of December for FNB Cellphones and they are using Ram to deliver, get sms's indicating that delivery will happen before 17pm on 7th of December. On the 7th no feedback from tracking company (Ram) so call them at 4pm call centre advises that delivery will happen before 17pm. at 16:40pm no feedback yet on contacting the call centre they advise that driver is running late should be at my office 17:10. 17:20 no feedback, On contacting the call centre they advise that the driver will be on site before 18:00pm . 17:40 on contacting the call centre they advise that I must contact their Pretoria Delivery Centre, tried calling the delivery centre multiple times, no reply. 17:50 on contacting the call centre again they advise that they will call me back before 18:00pm, Yet to receive feedback and probably never will. Now they are claiming i was not on site after 18, nobody came back to me. I was waiting since 16pm on the 7th for their courier to deliver, Cost me 2 hours of my time and still they did not show. FNB513366 FNB513366 2017-12-06 03:41:40 PM CONSIGNED IN DIGITAL PLANET WAREHOUSE. FNB513366 FNB513366 2017-12-06 08:41:32 PM ITEMS SCANNED INTO HUB FROM COLLECTION IN Isando, Johannesburg. FNB513366 FNB513366 2017-12-06 11:23:41 PM DEPARTED BY ROAD TO Pretoria FROM Isando, Johannesburg. FNB513366 FNB513366 2017-12-07 01:49:37 AM ARRIVED BY ROAD FROM Isando, Johannesburg TO Pretoria. FNB513366 FNB513366 2017-12-07 02:06:15 AM Outgoing SMS - Consignment has been received by RAM. FNB513366 FNB513366 2017-12-07 02:06:15 AM Outgoing SMS - Consignment has been received by RAM. FNB513366 FNB513366 2017-12-07 09:08:21 AM OUT FOR DELIVERY IN Pretoria. FNB513366 FNB513366 2017-12-07 09:30:43 AM Outgoing SMS - Consignment has been dispatched for delivery attempt. FNB513366 FNB513366 2017-12-07 09:30:43 AM Outgoing SMS - Consignment has been dispatched for delivery attempt. FNB513366 FNB513366 2017-12-07 05:13:41 PM RAMMobile NonDelivery - . FNB513366 FNB513366 2017-12-07 06:27:54 PM UNSUCCESSFULL DELIVERY IN Pretoria - Unavailable Business - Contact Not Available.