No delivery

I had bought a rain SIM card and was staying at another addres when I bought it so I recently moved out and when they delivered Monday I request to change my address and they changed it so now when I try track where my parcel is nothing shows up and when I try call the ram call center they never answer and this is the number they called me with to change the address when I try complain online they have no website and I’m so stressed as I’m going back to work tomorrow and won’t be able to collect so at this point I just want to go collect the order myself because there is no one to help me and no place I can complain .Please help me track the order so I can go collect it myself

Kind regaEd’s Sihle