1 reviews | Active since Mar 2010
No delivery, As usual
<p>Did a preorder on a cellphone upgrade with Vodacom, phone was meant to be delivered before 13h00 this afternoon, started calling at 9h28 this morning to confirm delivery and kept getting promises that someone will contact me back, eventually on the third attempt I spoke to Megan (Team leader) who was not helpful at all, except to tell me her driver had apparently been hijacked and that I would not receive my parcel. Then got put through to Lulu (Manager) who promised to contact me back, 40 mins later still no call from her, tried phone RAM call centre again and suddenly her phone just rings and rings... So now I have been forced to cancel the delivery and the upgrade through vodacom... This is not the first time RAM has messed up one of my deliveries and I will tell whomever will listen to stay away from RAM couriers!</p>
Good Day,
Thank you for bringing your complaint to my attention,
Upon investigating this matter I have been informed that the driver was in fact hi-jacked this morning.
We at RAM do apologize for the inconvenience that has been caused, however this is unforseen circumstances. Vodacom will be receiving a letter from RAM informing them of this and requesting that they resent a new parcel to you.
Regards
Aldo Liebenberg
Customer Complaints Officer
Good Day,
Thank you for bringing your complaint to my attention,
Upon investigating this matter I have been informed that the driver was in fact hi-jacked this morning.
We at RAM do apologize for the inconvenience that has been caused, however this is unforseen circumstances. Vodacom will be receiving a letter from RAM informing them of this and requesting that they resent a new parcel to you.
Regards
Aldo Liebenberg
Customer Complaints Officer
Too late for that, I have already cancelled the upgrade with Vodacom due to lack of communcation from RAM's side. Case closed.
Too late for that, I have already cancelled the upgrade with Vodacom due to lack of communcation from RAM's side. Case closed.