KN
Kevin N

1 reviews | Active since Apr 2018

12 Apr 2018, 17:07

No delivery after three days of waiting

I have been waiting for THREE DAYS for RAM to deliver my package. I've phoned the call center countless times. I am promised each time that it will be delivered by 5pm, and every day I wait here for the delivery but the driver never arrives.

I am losing money because I cannot go out to see my customers.

After all my complaints nobody contacts me. All I want is for my package to be delivered to me. You can't expect people to wait around - if you promise delivery by a certain date or time then you should make sure it happens. Your entire business is literally delivering packages and you cannot get it right!

To be honest I have never experienced such PATHETIC services before in South Africa. RAM couriers are simply the WORST.

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Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply13 Apr 2018, 11:56
Official

Good day,

Thank you for your post.

We do apologies for all inconveniences caused. This will be investigated and we will contact you directly

Thank you

Warm regards

Ram team

KN
Kevin N's update13 Apr 2018, 17:20
Reviewer Update
You promised to contact me, but nobody has called. And once again, the delivery has not happened. You have now wasted an entire week while I sit here waiting for you to do your job. What is the problem? Why can you not do what you have been paid to do? Why did nobody phone me?