PF
Patrick F
1 reviews | Active since Oct 2022
10 Dec 2024, 15:21
NO customer service?
I have tried calling Ram 3 times today, all that happens is I hear the automated message and then sit on hold for over 10 minutes. I have tried emailing through their online portal, no response, and have tried their WhatsApp line to chat to an agent, all I get is messages they connecting me to the next available agent, and then shortly after that I get a message that the chat has been ended because it has reached the time limit
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
11 Dec 2024, 12:00Good day,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused .
We do humbly apologies for delay caused .
We apologies for the delay the parcel will be dispatched tomorrow.
Ram Hand To Hand Couriers's reply11 Dec 2024, 12:00
Official
Good day,
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
I hope this message finds you well. We sincerely apologize for the delays you may have experienced with your recent order. Unfortunately, due to an unexpectedly high volume of parcels during this period, our delivery and processing times have been longer than usual.
Please know that we are actively working to resolve the situation as quickly as possible. Our team is committed to ensuring that all parcels are processed and delivered promptly, and we truly appreciate your patience and understanding. We will deliver the parcel as soon as possible.
We do humbly apologies for delay caused .
We do humbly apologies for delay caused .
We apologies for the delay the parcel will be dispatched tomorrow.
PF
Patrick F's updateReviewer Update
12 Dec 2024, 15:01Of course, as expected it was not dispatched today, yet you saying so. Ontop of that a Ram delivery driver was here in the very same building today? How is that possible l? None of the WhatsApp agents have been helpful. I’ve spoke to 4 today, and when you won’t accept their prescribed promises they just end the chat saying there are technical difficulties. As I’ve told all of them, my company closes tomorrow thus tomorrow is the last day for delivery as no one will be here to accept it. Now I’m being asked to wait for next week? Which means they’re not even reading my messages at this stage. Infuriating and outrageous
PF
Patrick F's update12 Dec 2024, 15:01
Reviewer Update
Of course, as expected it was not dispatched today, yet you saying so. Ontop of that a Ram delivery driver was here in the very same building today? How is that possible l? None of the WhatsApp agents have been helpful. I’ve spoke to 4 today, and when you won’t accept their prescribed promises they just end the chat saying there are technical difficulties. As I’ve told all of them, my company closes tomorrow thus tomorrow is the last day for delivery as no one will be here to accept it. Now I’m being asked to wait for next week? Which means they’re not even reading my messages at this stage. Infuriating and outrageous
PF
Patrick F's updateReviewer Update
12 Dec 2024, 15:24Also just got off a call with someone from Ram who said “I don’t know why they said it’s only a 48 to 72 hour delay, it’s actually a backlog of 2 weeks”
PF
Patrick F's update12 Dec 2024, 15:24
Reviewer Update
Also just got off a call with someone from Ram who said “I don’t know why they said it’s only a 48 to 72 hour delay, it’s actually a backlog of 2 weeks”