SM
Sibongumenzi M
1 reviews | Active since Dec 2024
05 Dec 2024, 10:39
No coomunication
No update on my parcel since 2 December 2024 and it was scheduled for delivery today. WhatsApp lines not working. Call centre not answering super frustrating
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
05 Dec 2024, 10:43Good day Sibongumenzi Mtshali
Thank you for contacting Ram We apologise for the delay caused regarding your delivery
Our lines are very busy due to peak you just have to be patient on the line until one of our agents assist you
We will arrange delivery as soon as possible
Thank you
Ram Management
Thank you for contacting Ram We apologise for the delay caused regarding your delivery
Our lines are very busy due to peak you just have to be patient on the line until one of our agents assist you
We will arrange delivery as soon as possible
Thank you
Ram Management
Ram Hand To Hand Couriers's reply05 Dec 2024, 10:43
Official
Good day Sibongumenzi Mtshali
Thank you for contacting Ram We apologise for the delay caused regarding your delivery
Our lines are very busy due to peak you just have to be patient on the line until one of our agents assist you
We will arrange delivery as soon as possible
Thank you
Ram Management
Thank you for contacting Ram We apologise for the delay caused regarding your delivery
Our lines are very busy due to peak you just have to be patient on the line until one of our agents assist you
We will arrange delivery as soon as possible
Thank you
Ram Management
SM
Sibongumenzi M's updateReviewer Update
05 Dec 2024, 15:33Finally got through to your customer service after holding for 30 mins and I'm told the parcel still hasn't been unloaded from the warehouse for over 3 days. Completely unacceptable as the parcel won't be delivered in time. This is the worst courier experience I have ever had and your agents are not helpful
SM
Sibongumenzi M's update05 Dec 2024, 15:33
Reviewer Update
Finally got through to your customer service after holding for 30 mins and I'm told the parcel still hasn't been unloaded from the warehouse for over 3 days. Completely unacceptable as the parcel won't be delivered in time. This is the worst courier experience I have ever had and your agents are not helpful
SM
Sibongumenzi M's updateReviewer Update
05 Dec 2024, 15:41Tried to arrange for me to collect it myself and they are still unwilling to help with order AAAB***
SM
Sibongumenzi M's update05 Dec 2024, 15:41
Reviewer Update
Tried to arrange for me to collect it myself and they are still unwilling to help with order AAAB***