No Comms from RAM

I have very bad experience when it comes to RAM. Not just with one instance ,but many others that have occurred over and over in the past.

Recently i was supposed to receive a package from Vodacom. RAM got the wrong address that was a big setback. They told me to fix it with Vodacom, i did and it took a long time to resolve.

Once resolved RAM does not communicate regarding delivery of the parcel. They send a text when the driver is 5 minutes away or less. I never got an email or text to notify. Driver calls when he is at the gate and leaves when there is no answer

I again made means to contact them back because i was kept in the dark with regards to delivery of the package .

I sort it out once again as always fixing problems with them. I SCHEDULED ANOTHER DELIVERY ARRANGEMENT, guess what...yes they did not communicate with me on the day of delivery (17/12/20) . I called them once again seeing they do not have calls or incident system in their center to track consignments . I was advised that it was loaded for the wrong route(on their side) No again bothers to call me to let me know that they are sorry but my parcel will be delayed. It been a whole week now (full),running after them to deliver. Now im suffering for their mishaps. I am being delayed, i wanted the package to get here before Christmas. By the way they do things ...im starting to doubt if that is even possible.

In the past same incidents have occurred. Its just that now im tired of dealing with such service. Lack of communication or professionalism.

I have plenty of other courier companies that deliver with no hassles at all.

Im not sure whether they use a preference system where suburbs are favored than other location when it come s to offering proper customer service.