1 reviews | Active since Mar 2017

12 May 2017, 17:58

No attemp at delivery

<p>Received an sms that I have a parcel on the way at 10:19 this morning, for which I am assuming is my Vodacom upgrade package.</p> <p> </p> <p>However I reveived no phone call whatsoever and now the following log is on the tracking page:</p> <p> </p> <p>10:08 OUT FOR DELIVERY IN Pretoria.<br />10:18 Outgoing SMS - Consignment has been dispatched for delivery attempt.<br />12:33 RAMMobile NonDelivery - .<br />17:42 UNSUCCESSFULL DELIVERY IN Pretoria - INCORRECT ADDRESS - INCORRECT ADDRESS ON WAYBILL.</p> <p> </p> <p>So if the address is in fact incorrect, why not phone me instead of just deciding not to complete the delivery?</p> <p> </p>

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply15 May 2017, 07:48
Official

Good day,

I do apologize for this happening, this matter has been escalated to our management team in our Pretoria hub, they will be making delivery to you today and you will be contacted before delivery is made to you.

Regards

Aldo Liebenberg

Customet Complaints Officer