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Veleska S

1 reviews | Active since May 2019

25 Jul 2019, 12:53

Never Ever will I make use of RAM's services again!

I will never in my life make use of RAM Hand To Hand Couriers again! On Wednesday, 10 July 2019 around 09:00 I requested and paid for a parcel to be collected from Bellville and to be delivered to Paarl the following day before 11:00. The parcel was only delivered to the address in Paarl on the 16th of July. I selected the "before 11:00" service for a reason - the documents needed to be delivered before the court date. Why did I select this service and pay for it if the parcel was only delivered 5 days late??? I contacted RAM to find out why the parcel was not delivered on the day I requested and paid for, the person on the other side asked for the tracking number, which I supp**** immediately, the person then said that someone will be in contact with me. It has now been 9 days since I've asked for feedback and I haven't received any form of customer service. Absolutely pathetic!

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Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply25 Jul 2019, 14:22
Official
Good Afternoon Veleska . We would first like to apologize for this poor customer service that you have received. I will find out from Cape Town as to why we facilitated your delivery 5 days later. As for the customer service agent, I will will be able to trace and see who you spoke to. I will then draw up a formal complaint and submit to the manager to take disciplinary actions against the agent who gave you poor customer service. Here at RAM we strive to give each and every client our best, once again we humbly apologize that you had to experience this kind of service. Kind regards 
VS
Veleska S's update25 Jul 2019, 14:39
Reviewer Update
Thank you for your response. I would like to know what will be done once you've received Cape Town's excuse for poor service. If there were any delays in delivering the parcel, it should have been communicated to me before the scheduled delivery date and time. Being reactive does not get anybody anywhere, buy maybe a proactive approach could have prevented all of this!
VS
Veleska S's update05 Aug 2019, 12:23
Reviewer Update
More than a week from the last response I received from RAM, promising to follow up and give me feedback about why I received horrible service, and still nothing, not an email, phone call, no effort whatsoever to show me that my complaint is sorted out.