Never deliver and lie/make up excuses

I have been waiting 4 days now for RAM to deliver a Rain SIM card. What really irritates me is that it says on the tracking that I did not keep my appointment; and the call center told me I was not home and missed my appointment.

I work from home 5 days a week Mon-Fri. I literally waited here the whole day 8am-6:30pm everyday for this delivery to arrive; did not go out of the house during that time at all. Also, my elderly parent lives with me and is here the whole day too. So even if for some reason I did not hear the delivery driver, which is impossible given the way my complex is designed, there is always someone else here. And between the two of us someone here 24/7.

In addition, I called the call center to confirm my address 2 times and to ask the driver to call me when he is at my complex gate to make sure he can get in if he has any problems. I have had no calls on the supposed missed delivery days.

This is really garbage service and really has been a waste of my time. How hard can it be? I use couriers all the time with my business and this week alone have had 2 deliveries and 3 collections with other courier companies. I have never had such bad service. I would not recommend anyone to use RAM. So what must I do now, ride to your depot to "courier it" myself?

20Aug UNSUCCESSFULL DELIVERY IN Cape Town - VEHICLE BREAKDOWN.

21 Aug UNSUCCESSFULL DELIVERY IN Cape Town - Unavailable Home - Did not keep appointment.

22 Aug Outgoing Call - Non-Delivery Validation - RAM - No Time.

23 Aug UNSUCCESSFULL DELIVERY IN Cape Town - Unavailable Home - Did not keep appointment.