NEVER AGAIN!!!!

<p>I used RAM couriers web page to book a hand to hand delivery from Cape Town to an embassy in Pretoria. Taking into account the business hours of the Embassy; I specifically chose the delivery option for 10:30 the following day and obviously paid extra for this service. When the courier had not yet arrived to collect the parcel from me at the scheduled time I phoned RAM's customer care line to enquire regarding collection only to be informed that on their system it indicated I had never paid the required amount. After emailing proof of payment to RAM; the parcel was collected 2hours later than originally stated. Upon checking the status of delivery on their website the following day at 11am; the website indicated that the parcel was still in Cape Town as it had an invalid code. Once again I phoned their customeer care line only to be put through to 3 different people. The last person with whom I spoke-Asheed-said that on their system it showed the parcel was in Jhb but had not yet been delivered but that he would phone Jhb depot and find out what was the delay. Bare in mind the embassy visum applications closed at 12pm; and by this time it was 13:30!!!! At 15:30 I phoned Asheed back as had not yet heard from him only to be told that he had contacted JHB depot and that the delivery of parcel was delayed due to a possible flight delay. This supposed flight delay was however never communicated to the customer </p> <p>(me) at all!!! Asheed promised to have JHB depot phone me and explain the whole situation-I am still waiting for that call!!!! The parcel was eventually delivered to the embassy at 4pm....A parcel that was scheduled and paid for to arrive at 10:30!!!!!! Due to the delay in delivery I now have to pay for the visum application again as it would have to go through on the next working day which is the first day of the new month!!! All this money wasted because RAM couriers could not deliver on time and with no valid explanation!!! </p>