Neglecting to pick up and drop off my parcel

This is the worst experience I have ever experienced with a courier company. They simply did not pick up my parcel for three days after they informed me that the expected day was on Monday. After numerous calls they simply responded with they are trying to find a driver in the area. Finally I begged them to go pick up the package because I already paid a lot of money. Please keep in mind that I phoned two times a day, my line got cut off a few times after half an hour and when I got through to a consultant they couldn't help me and said they PROMISE they will call me back and no one did!!!! It also doen't help to email them or leave a customer complaint on their website, the simply do not respond.

My package arrived in Cape Town on 24 January 2021 but is was still not delivered to me and it is the 28th of January 2021. Again today, the situation was escalated and someone would get back to me regarding my parcel. They even tried phoning the managers but with no luck!

I just wish someone would answer the phone so that I can arrange to pick up my parcel myself and get some sort of a refund!!!