Needing Ram's assistance

Ram delivered my new upgraded contract phone from Vodacom. Vodacom now states its a new contract. On the delivery note it stated upgrade. I still emailed and called you guys on the time of delivery for my husband was flying back to Cape Town early that afternoon, but you only delivered it early that evening. So I sent it up via courier to him, for the phone was for him.

We have moved recently from Cape Town to Kzn and my entire house is still in boxes. Its been one crazy move. I'm more than happy to send furniture delivery slip as proof.

I have lost my copy from the parcel delivery. I am now been charged double, connection fees and so on. Its quite an amount, which is unexpected.

My email I sent was not responded too as well as a telephonic call has not been successful up to now. I explained my situation. I was told there is a coding on the form so I can't get it. I asked if they could not simply just black out the coding and send thru the delivery note. Its a copy of my delivery note I signed for?

I am desperate and in need of your help

Can you please assist me?

Regards Rona Sooklal