1 reviews | Active since Jun 2017
My package can survive crossing the Atlantic ocean but give it to RAM and they manage to destroy it.
<p>I recently sent my best friend a Samsung Curved monitor from Pretoria to Cape Town. After taking it apart and placing it into its original packaging RAM cam to pick it up and off it went! Upon arrival my friend eager and excited for his new screen! Turned it on only to find that there was a massive crack in causing the LCD to leak destroying 1/3 of the screen. When I phoned RAM they said they do not cover online orders for insurance. The thing that amazes me is that the screen reached South Africa without a dent in it's packaging, but give it to RAM and they cause R5000 damage to a R9000 computer screen in that very same packaging. So yeah. Never agian RAM. If you want to use a courier use Fastway, DHL or The Courier Guy... Just.... not... RAM! Because first they break your stuff and then they deny it all.</p>
Good Day,
I do apologize for the inconvenience caused, and would like to advise that RAM regrets the incident and we take this opportunity to assure you of our best efforts at all times.
I would like to also refer you to our Terms and condition under the clause subsection 8 and 13
8 RISK & LIMITATION OF LIABILITY FOR SERVICES
8.1 RAM shall only be liable, subject to exclusions and limitations contained herein, for any physical loss of or
damage to a Shipment resulting from the gross negligence of RAM, occurring, while the Shipment is in the
actual possession of RAM, which shall be deemed not to include any period of time the Shipment is in the care,
custody or control of any designated private or commercial air carrier or airlines.
8.2 For the avoidance of doubt it is specifically recorded and agreed that, subject to 8.1, unless otherwise agreed
in writing between the Shipper and RAM –
8.2.1 the Shipper acknowledges that the Shipper shall dispatch and RAM shall provide the Service/s solely at
the Shipper’s risk;
8.2.2 neither RAM, nor RAM’s Personnel shall be liable for any Loss, save where such Loss is due to the gross
negligence of RAM;
8.2.3 no insurance, liability option or other indemnity shall be provided by RAM to the Shipper in respect of
any of the Services.
8.3 The Shipper shall, at its option, take out and maintain its own insurance in respect of the transport of its Parcels
and the Services.
8.4 Subject to 8.5, the Shipper shall not be entitled to mark any Shipping Instruction or Waybill with the annotation
“Full Liability”, “Insurance” or any similar annotation and any such annotation shall not be binding on RAM
unless same has agreed in writing between the Parties and the Liability Charge for such Full Liability Option
have also been agreed.
8.5 RAM’s Full Liability Option shall only be available to certain Credit Approved Customers and shall in addition
be subject to the Terms and Conditions contained in RAM’s Full Liability Schedule.
8.6 Notwithstanding anything to the contrary herein contained, neither RAM nor any TPA shall be liable under any
circumstances whatsoever, for any of the Excluded Losses set out in 9.
8.7 If, notwithstanding all of the foregoing, a court should nevertheless find that RAM or any TPA is liable to the
Shipper in any way, such liability for any one Shipment shall not in any event exceed the lesser of the actual
damage sustained or R500 (Five Hundred Rand), as the case may be.
8.8 RAM and/or any TPA’s liability for any Loss that occurs while the Shipment is in the care, custody or control of
any designated commercial air carrier or airline, shall be governed and limited by the terms set forth in any air
Waybill or other contract of carriage issued for the transportation of the Shipment, and may be subject to the
Warsaw Convention/Hague Protocol/Montreal Convention, which governs and, in most cases, limits the
liability of the air carrier in respect of loss, damage or delay to cargo unless a higher value is declared for air
carriage in the relevant Section on the Waybill, in advance, by the Shipper and a supplementary charge is paid.
13 RIGHT TO HOLD AND SUSPEND SHIPMENTS
13.1 The Shipper hereby grants to RAM the right to ‐
13.1.1 hold and/or suspend any of the Shipper’s Shipments which may be in RAM’s possession from time to time,
for all sums due at any time by the Shipper to RAM, including sums due as a result of ‐
any Delivery Exclusion;
the Shipper paying the incorrect amount as a result of failure to disclose or incorrect disclosure of
Volumetric Weight, Actual Weight and/or Chargeable Weight;
13.1.2 sell such Shipments and use the proceeds to make good any debt due to RAM in accordance with applicable
Laws.
13.2 RAM shall, without incurring any liability toward the Shipper, and until such time as all amounts owing to
RAM have been paid together with interest accruing as damages, due to the Customers Breach of this
Agreement, during the period payment of such sums was overdue, be entitled to retain possession of any
Shipment/s and document/s and suspend the Shipment thereof.
Kind regards
Good Day,
I do apologize for the inconvenience caused, and would like to advise that RAM regrets the incident and we take this opportunity to assure you of our best efforts at all times.
I would like to also refer you to our Terms and condition under the clause subsection 8 and 13
8 RISK & LIMITATION OF LIABILITY FOR SERVICES
8.1 RAM shall only be liable, subject to exclusions and limitations contained herein, for any physical loss of or
damage to a Shipment resulting from the gross negligence of RAM, occurring, while the Shipment is in the
actual possession of RAM, which shall be deemed not to include any period of time the Shipment is in the care,
custody or control of any designated private or commercial air carrier or airlines.
8.2 For the avoidance of doubt it is specifically recorded and agreed that, subject to 8.1, unless otherwise agreed
in writing between the Shipper and RAM –
8.2.1 the Shipper acknowledges that the Shipper shall dispatch and RAM shall provide the Service/s solely at
the Shipper’s risk;
8.2.2 neither RAM, nor RAM’s Personnel shall be liable for any Loss, save where such Loss is due to the gross
negligence of RAM;
8.2.3 no insurance, liability option or other indemnity shall be provided by RAM to the Shipper in respect of
any of the Services.
8.3 The Shipper shall, at its option, take out and maintain its own insurance in respect of the transport of its Parcels
and the Services.
8.4 Subject to 8.5, the Shipper shall not be entitled to mark any Shipping Instruction or Waybill with the annotation
“Full Liability”, “Insurance” or any similar annotation and any such annotation shall not be binding on RAM
unless same has agreed in writing between the Parties and the Liability Charge for such Full Liability Option
have also been agreed.
8.5 RAM’s Full Liability Option shall only be available to certain Credit Approved Customers and shall in addition
be subject to the Terms and Conditions contained in RAM’s Full Liability Schedule.
8.6 Notwithstanding anything to the contrary herein contained, neither RAM nor any TPA shall be liable under any
circumstances whatsoever, for any of the Excluded Losses set out in 9.
8.7 If, notwithstanding all of the foregoing, a court should nevertheless find that RAM or any TPA is liable to the
Shipper in any way, such liability for any one Shipment shall not in any event exceed the lesser of the actual
damage sustained or R500 (Five Hundred Rand), as the case may be.
8.8 RAM and/or any TPA’s liability for any Loss that occurs while the Shipment is in the care, custody or control of
any designated commercial air carrier or airline, shall be governed and limited by the terms set forth in any air
Waybill or other contract of carriage issued for the transportation of the Shipment, and may be subject to the
Warsaw Convention/Hague Protocol/Montreal Convention, which governs and, in most cases, limits the
liability of the air carrier in respect of loss, damage or delay to cargo unless a higher value is declared for air
carriage in the relevant Section on the Waybill, in advance, by the Shipper and a supplementary charge is paid.
13 RIGHT TO HOLD AND SUSPEND SHIPMENTS
13.1 The Shipper hereby grants to RAM the right to ‐
13.1.1 hold and/or suspend any of the Shipper’s Shipments which may be in RAM’s possession from time to time,
for all sums due at any time by the Shipper to RAM, including sums due as a result of ‐
any Delivery Exclusion;
the Shipper paying the incorrect amount as a result of failure to disclose or incorrect disclosure of
Volumetric Weight, Actual Weight and/or Chargeable Weight;
13.1.2 sell such Shipments and use the proceeds to make good any debt due to RAM in accordance with applicable
Laws.
13.2 RAM shall, without incurring any liability toward the Shipper, and until such time as all amounts owing to
RAM have been paid together with interest accruing as damages, due to the Customers Breach of this
Agreement, during the period payment of such sums was overdue, be entitled to retain possession of any
Shipment/s and document/s and suspend the Shipment thereof.
Kind regards