Most Pathetic, horrible, unbelievable and shocking service

If there was a negative star rating for this review I would give one. Ram came to deliver the parcel on the 3rd September. The driver asked for the proof of address which was provided. He requested the utility bill which was also provided. He said he would not deliver the parcel since the surname on the utility bill does not correspond with the one of the recipient. We thought everything was sorted and the driver came to deliver for the second time on the 07 Sept.21 . This time around he did not even look at the proof of address and just said "because it you again" referring to the recipient he will not deliver. We then called Ram to lay a complain and we were advised that the driver said that there was no such person at the provided address. We were then requested to email the proof of address , which we did and we were promised that the driver will come back. The third time ( 09 Sep 21) the driver outdid himself. He did not even bother to come in. He just passed by. Luckily we were waiting outside and saw the car. He then **** again and said no such person at the address. I am short of the better word to describe the service received here. We escalated a number of occasions, even spoke to Jason who promised to come back to us and never did. This is the most pathetic, unprofessional, rude, most horrible service we have experienced in our entire life. Jason had a nerve to tell us that the driver does not want to listen to the instructions. Why is he still employed then? Or maybe he owns the company. The attitude from this drivers is beyond me. I cannot believe that we have asked for some time off from work for a week just to receive this parcel and a week later we have nothing. Trying to get help from the customer service if even worse. Jason a so called manager hung up on us while trying to get some answers. I'm just disgusted by the service provided here to say the least. If you feel like helping here is the reference below. I will not hold my breath though.