KL
Konrad L

1 reviews | Active since Oct 2019

07 May 2021, 10:08

Most pathertic "Couriers" EVER!

Sadly, I cannot rate them on ZERO stars...

I have been waiting for the delivery of a credit card from Standard Bank since the 4th of March 2021, when I rep**** "CORRECT" to a text to confirm the delivery address. I again rep**** to a "CORRECT" to a text on 23 March 2021. And AGAIN rep**** to another text in the same manner on 12 April 2021.

The tracking information indicates that they received their first instruction to deliver on the 3rd of March. The tracking information further alleges that the "contact attempts" were exceeded on the 7th of April. Even though I have not been contacted, except for the SMS's.

Today on the 7th of May, I receive a text that the card is out for delivery to a completely different (WRONG) address. The card expired at the end of April, which means I will have to wait even longer and maybe one day in the future, I will be able to use it again.... Hopefully before the new one also expires!

0
Replies (3)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply07 May 2021, 10:39
Official
Good day Konrad.

We do apologise that you feel this way about the service provided to you for delivery.

The courier is indeed out for delivery today, at the address that was provide to us by Standard bank.

To which address was the courier supposed to deliver the parcel to. Please provide the address as a private reply.

Kind regards.
KL
Konrad L's update07 May 2021, 15:43
Reviewer Update
In the end, this was resolved by the driver contacting me and giving me the contact number of a person at RAM after I drove to where the driver was (at the incorrect address). I then had to call RAM (office) and change the address details. After one hour, the driver then contacted me again and confirmed the correct delivery address.

While the driver was already on the way to the correct address, I was contacted by RAM (office) who asked for the correct address AGAIN. The call disconnected while holding... Just as the call disconnected the driver called again and was at my gate.

I do have to thank the driver, who was able to assist better than anyone else on this matter. Was it not for his efforts, I would still be without the card.
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply10 May 2021, 08:59
Official
Thank you.

It is a pleasure that you were able to receive your parcel successfully on the same day.