Most bad Ram courier service

I don't even want to give it a rating Ram courier service the worse service ever I had to experience with a courier services 😕 They send you a sms saying that their courier has been despatch and on route with your parcel . O had to sit from 08h00am to 17h00 waiting for my parcel phne numerous times to establish what te the courier would be by me and I was told they could not give me a time they will be at me. I had so many other important things I had to do and I could not because I could not get a time for delivery. At 16h15 I was still sitting waiting for the courier to arrive. This is very bad service and to top it of a extremely arrogant customer service manager named Rethabile very arrogant rude.