AW
Athailje W
1 reviews | Active since Mar 2014
22 Mar 2022, 10:25
Missing parcel since 28 August 2021
I am still waiting on them to get back to me regarding a parcel that went missing after it was collected by Luigi on the 28th of August 2021!! pathetic service!!
Helpful (0)
Replies (27)0
Replies (27)
Ram Hand To Hand Couriers's replyOfficial
22 Mar 2022, 11:05Hello Athailje.
Please provide to us the collection reference number so that we can get you an update at the soonest.
We do apologise that you have not been hearing from the support staff about the collected parcel.
Kind regards.
Please provide to us the collection reference number so that we can get you an update at the soonest.
We do apologise that you have not been hearing from the support staff about the collected parcel.
Kind regards.
Ram Hand To Hand Couriers's reply22 Mar 2022, 11:05
Official
Hello Athailje.
Please provide to us the collection reference number so that we can get you an update at the soonest.
We do apologise that you have not been hearing from the support staff about the collected parcel.
Kind regards.
Please provide to us the collection reference number so that we can get you an update at the soonest.
We do apologise that you have not been hearing from the support staff about the collected parcel.
Kind regards.
AW
Athailje W's updateReviewer Update
22 Mar 2022, 11:15I sent the COL number on my first review on the 1st of April.... 22 days later and still no feedback. hopefully this time someone will get back to me. COL 1***
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Athailje W's update22 Mar 2022, 11:15
Reviewer Update
I sent the COL number on my first review on the 1st of April.... 22 days later and still no feedback. hopefully this time someone will get back to me. COL 1***
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Athailje W's updateReviewer Update
22 Mar 2022, 12:11image.png 74.03 KBimage.png 35.53 KBimage.png 42.65 KB
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Athailje W's update22 Mar 2022, 12:11
Reviewer Update
image.png 74.03 KBimage.png 35.53 KBimage.png 42.65 KB
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Athailje W's updateReviewer Update
22 Mar 2022, 12:15so there is the trial ... 1st of March i sent the COL number i mean. but before then I have contacted RaM on numerous occasions and everytime someone just said they will get back to me but till date no one did. I also spoke to Rashied in cape town branch few times in December 2021, I gave him the COL number plus the Invoice number and he promised to get back to me but still nothing. I am still paying Vodacom for this device that was collected in August last year. How is that fair???
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Athailje W's update22 Mar 2022, 12:15
Reviewer Update
so there is the trial ... 1st of March i sent the COL number i mean. but before then I have contacted RaM on numerous occasions and everytime someone just said they will get back to me but till date no one did. I also spoke to Rashied in cape town branch few times in December 2021, I gave him the COL number plus the Invoice number and he promised to get back to me but still nothing. I am still paying Vodacom for this device that was collected in August last year. How is that fair???
Ram Hand To Hand Couriers's replyOfficial
22 Mar 2022, 16:34The images are not showing on my end.
Please reference the date of the review you made initially so that we can be able to assess the feedback that you are supposed to get.
The COL number you just provided shows nothing on the system.
Please reference the date of the review you made initially so that we can be able to assess the feedback that you are supposed to get.
The COL number you just provided shows nothing on the system.
Ram Hand To Hand Couriers's reply22 Mar 2022, 16:34
Official
The images are not showing on my end.
Please reference the date of the review you made initially so that we can be able to assess the feedback that you are supposed to get.
The COL number you just provided shows nothing on the system.
Please reference the date of the review you made initially so that we can be able to assess the feedback that you are supposed to get.
The COL number you just provided shows nothing on the system.
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Athailje W's updateReviewer Update
23 Mar 2022, 08:54 Can someone please contact me so that we can sort this out? This has been dragging on for way too long. and that is the COL number that I recevied from the Luigi... so obviously it was never put on the system. the original date of my review was 21 February 2022
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Athailje W's update23 Mar 2022, 08:54
Reviewer Update
Can someone please contact me so that we can sort this out? This has been dragging on for way too long. and that is the COL number that I recevied from the Luigi... so obviously it was never put on the system. the original date of my review was 21 February 2022
Ram Hand To Hand Couriers's replyOfficial
23 Mar 2022, 13:09Good day.
I have found the review, and it does not say that someone was to provide feedback you on the collected parcel. We were waiting for collection reference number from you. Response was delayed by more that three days and the query was closed.
Please note that the COL number does not show on the system. Where was the parcel collected and where was it going to?
Who booked the collection? That person who booked the collection was supposed to have provided you with a waybill number for the booking. The reason the courier gave you a collection sticker was because it was not specified by you if it is an existing account booking or cash account booking.
You might find that the parcel was collected and delivered accordingly, but we are not able to tell how this was done because of waybill number not communicated to you.
I have found the review, and it does not say that someone was to provide feedback you on the collected parcel. We were waiting for collection reference number from you. Response was delayed by more that three days and the query was closed.
Please note that the COL number does not show on the system. Where was the parcel collected and where was it going to?
Who booked the collection? That person who booked the collection was supposed to have provided you with a waybill number for the booking. The reason the courier gave you a collection sticker was because it was not specified by you if it is an existing account booking or cash account booking.
You might find that the parcel was collected and delivered accordingly, but we are not able to tell how this was done because of waybill number not communicated to you.
Ram Hand To Hand Couriers's reply23 Mar 2022, 13:09
Official
Good day.
I have found the review, and it does not say that someone was to provide feedback you on the collected parcel. We were waiting for collection reference number from you. Response was delayed by more that three days and the query was closed.
Please note that the COL number does not show on the system. Where was the parcel collected and where was it going to?
Who booked the collection? That person who booked the collection was supposed to have provided you with a waybill number for the booking. The reason the courier gave you a collection sticker was because it was not specified by you if it is an existing account booking or cash account booking.
You might find that the parcel was collected and delivered accordingly, but we are not able to tell how this was done because of waybill number not communicated to you.
I have found the review, and it does not say that someone was to provide feedback you on the collected parcel. We were waiting for collection reference number from you. Response was delayed by more that three days and the query was closed.
Please note that the COL number does not show on the system. Where was the parcel collected and where was it going to?
Who booked the collection? That person who booked the collection was supposed to have provided you with a waybill number for the booking. The reason the courier gave you a collection sticker was because it was not specified by you if it is an existing account booking or cash account booking.
You might find that the parcel was collected and delivered accordingly, but we are not able to tell how this was done because of waybill number not communicated to you.
AW
Athailje W's updateReviewer Update
23 Mar 2022, 13:27so what you are saying is that you are not willing to put in effort to locate the parcel what was collected by Luigi? he did not ask if it was an existing account booking or cash account booking. al he did was hand me the COL sticker. how was I suppose to know that I needed a waybill number? is it not the job of your courier guys to inform me of that? I need this sorted out or I will take further steps. I am paying for a laptop that was collected by your company and never returned to Vodacom. I am asking if someone can phone me so that we can sort it out because whenever I phone RAM directly they say they will get back to me but they never do.
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Athailje W's update23 Mar 2022, 13:27
Reviewer Update
so what you are saying is that you are not willing to put in effort to locate the parcel what was collected by Luigi? he did not ask if it was an existing account booking or cash account booking. al he did was hand me the COL sticker. how was I suppose to know that I needed a waybill number? is it not the job of your courier guys to inform me of that? I need this sorted out or I will take further steps. I am paying for a laptop that was collected by your company and never returned to Vodacom. I am asking if someone can phone me so that we can sort it out because whenever I phone RAM directly they say they will get back to me but they never do.
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Athailje W's updateReviewer Update
23 Mar 2022, 13:48I've got an invoice number and order number that i got from vodacom from when the device was first delivered. is that what you need?
invoice number is K*** and order number is ***+1. then there is also a VSP C 64K TRIO number
invoice number is K*** and order number is ***+1. then there is also a VSP C 64K TRIO number
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Athailje W's update23 Mar 2022, 13:48
Reviewer Update
I've got an invoice number and order number that i got from vodacom from when the device was first delivered. is that what you need?
invoice number is K*** and order number is ***+1. then there is also a VSP C 64K TRIO number
invoice number is K*** and order number is ***+1. then there is also a VSP C 64K TRIO number
Ram Hand To Hand Couriers's replyOfficial
23 Mar 2022, 15:20No. That is for the delivery to you.
We need the one for collection from you to Vodacom. Vodacom generates it on the system on their own.
We need the one for collection from you to Vodacom. Vodacom generates it on the system on their own.
Ram Hand To Hand Couriers's reply23 Mar 2022, 15:20
Official
No. That is for the delivery to you.
We need the one for collection from you to Vodacom. Vodacom generates it on the system on their own.
We need the one for collection from you to Vodacom. Vodacom generates it on the system on their own.
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Athailje W's updateReviewer Update
23 Mar 2022, 15:43I will ask them... please do not close this query until you here back from me
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Athailje W's update23 Mar 2022, 15:43
Reviewer Update
I will ask them... please do not close this query until you here back from me
Ram Hand To Hand Couriers's replyOfficial
23 Mar 2022, 16:43Will keep an on eye on it and keep it open.
Ram Hand To Hand Couriers's reply23 Mar 2022, 16:43
Official
Will keep an on eye on it and keep it open.
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Athailje W's updateReviewer Update
23 Mar 2022, 16:57V2P***
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Athailje W's update23 Mar 2022, 16:57
Reviewer Update
V2P***
Ram Hand To Hand Couriers's replyOfficial
24 Mar 2022, 08:18Good morning.
Thank you for obtaining the collection reference number.
We are currently escalating the matter to the CPT hub. The parcel must have been last there. Luigi was indeed the courier driver assigned to collect the parcel from you.
The moment they revert we will let you know.
Kind regards.
Thank you for obtaining the collection reference number.
We are currently escalating the matter to the CPT hub. The parcel must have been last there. Luigi was indeed the courier driver assigned to collect the parcel from you.
The moment they revert we will let you know.
Kind regards.
Ram Hand To Hand Couriers's reply24 Mar 2022, 08:18
Official
Good morning.
Thank you for obtaining the collection reference number.
We are currently escalating the matter to the CPT hub. The parcel must have been last there. Luigi was indeed the courier driver assigned to collect the parcel from you.
The moment they revert we will let you know.
Kind regards.
Thank you for obtaining the collection reference number.
We are currently escalating the matter to the CPT hub. The parcel must have been last there. Luigi was indeed the courier driver assigned to collect the parcel from you.
The moment they revert we will let you know.
Kind regards.
AW
Athailje W's updateReviewer Update
24 Mar 2022, 08:21Thank you
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Athailje W's update24 Mar 2022, 08:21
Reviewer Update
Thank you
Ram Hand To Hand Couriers's replyOfficial
24 Mar 2022, 09:40Please describe the contents of the parcel.
What kind of laptop was in the package?
What kind of laptop was in the package?
Ram Hand To Hand Couriers's reply24 Mar 2022, 09:40
Official
Please describe the contents of the parcel.
What kind of laptop was in the package?
What kind of laptop was in the package?
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Athailje W's updateReviewer Update
24 Mar 2022, 10:15Mercer Wizard 14" plus a Huawei R219h NP
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Athailje W's update24 Mar 2022, 10:15
Reviewer Update
Mercer Wizard 14" plus a Huawei R219h NP
Ram Hand To Hand Couriers's replyOfficial
24 Mar 2022, 10:22I have provided a description to the CPT hub so that they can have a look into it.
Will update you with further information as it comes.
Will update you with further information as it comes.
Ram Hand To Hand Couriers's reply24 Mar 2022, 10:22
Official
I have provided a description to the CPT hub so that they can have a look into it.
Will update you with further information as it comes.
Will update you with further information as it comes.
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Athailje W's updateReviewer Update
24 Mar 2022, 10:28Thank you
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Athailje W's update24 Mar 2022, 10:28
Reviewer Update
Thank you
Ram Hand To Hand Couriers's replyOfficial
24 Mar 2022, 10:48Feedback has been given.
Parcel is missing and Luigi is no longer with Ram. Our Risk Department will draft a loss/incident letter to Vodacom for claims processes. Please inform Vodacom that the parcel is missing and that they must look out for communication that will come from Ram today or tomorrow by COB.
We sincerely do apologise for the delay of your parcel and the inconvenience caused thereof.
Parcel is missing and Luigi is no longer with Ram. Our Risk Department will draft a loss/incident letter to Vodacom for claims processes. Please inform Vodacom that the parcel is missing and that they must look out for communication that will come from Ram today or tomorrow by COB.
We sincerely do apologise for the delay of your parcel and the inconvenience caused thereof.
Ram Hand To Hand Couriers's reply24 Mar 2022, 10:48
Official
Feedback has been given.
Parcel is missing and Luigi is no longer with Ram. Our Risk Department will draft a loss/incident letter to Vodacom for claims processes. Please inform Vodacom that the parcel is missing and that they must look out for communication that will come from Ram today or tomorrow by COB.
We sincerely do apologise for the delay of your parcel and the inconvenience caused thereof.
Parcel is missing and Luigi is no longer with Ram. Our Risk Department will draft a loss/incident letter to Vodacom for claims processes. Please inform Vodacom that the parcel is missing and that they must look out for communication that will come from Ram today or tomorrow by COB.
We sincerely do apologise for the delay of your parcel and the inconvenience caused thereof.
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Athailje W's updateReviewer Update
24 Mar 2022, 11:02Thank you, I will inform Vodacom
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Athailje W's update24 Mar 2022, 11:02
Reviewer Update
Thank you, I will inform Vodacom
Ram Hand To Hand Couriers's replyOfficial
24 Mar 2022, 11:19You are most welcome.
Thank you for making contact with us on Hello Peter.
Thank you for making contact with us on Hello Peter.
Ram Hand To Hand Couriers's reply24 Mar 2022, 11:19
Official
You are most welcome.
Thank you for making contact with us on Hello Peter.
Thank you for making contact with us on Hello Peter.
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Athailje W's updateReviewer Update
29 Mar 2022, 08:28Good day. Can you please let me know to which department the loss/incident letter was sent to Vodacom? Need to follow up
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Athailje W's update29 Mar 2022, 08:28
Reviewer Update
Good day. Can you please let me know to which department the loss/incident letter was sent to Vodacom? Need to follow up
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Athailje W's updateReviewer Update
01 Apr 2022, 11:13Can you please get back to me as i've phoned Vodacom's cancellation department but they can not assist me
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Athailje W's update01 Apr 2022, 11:13
Reviewer Update
Can you please get back to me as i've phoned Vodacom's cancellation department but they can not assist me
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Athailje W's updateReviewer Update
05 Apr 2022, 09:17any feedback please?????????
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Athailje W's update05 Apr 2022, 09:17
Reviewer Update
any feedback please?????????
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Athailje W's updateReviewer Update
05 Apr 2022, 09:27I am currently on the phone with RAM and the person put me on hold for 20min and I'm still on hold!! So how am I suppose to get any information if no one responds here and when I phone they just put me on old. this is really getting ridiculous now
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Athailje W's update05 Apr 2022, 09:27
Reviewer Update
I am currently on the phone with RAM and the person put me on hold for 20min and I'm still on hold!! So how am I suppose to get any information if no one responds here and when I phone they just put me on old. this is really getting ridiculous now
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Athailje W's updateReviewer Update
05 Apr 2022, 10:13Thanks
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Athailje W's update05 Apr 2022, 10:13
Reviewer Update
Thanks