Missing order Bash

Terrible Experience!!!

My recent order, B***3-01 placed on the 29th Nov 2024 was never delivered to me and yet it shows as "Delivered" in the tracking system, but I have not received the package.

The tracking information indicates that the order was delivered on 1 Dec 2024 at 13:04, but I have not seen any delivery or received any notice.

I have checked with neighbors and around my property, but there is no sign of the package.

I am really disappointed with this experience as someone who is placing their first ever order on Bash app.

I received a call from the courier yesterday 1 December at 12:55 to which I said to the guy that I am not home and he would have to deliver tomorrow, I was asked on the call by the guy if they can throw the parcel over in my yard, I said no I am not comfortable with that and I would like it delivered tomorrow. Number that called me *** at 12:55

Note that my order says delivered at 13:04 and was received by a Luke Petersen. No such person!!!!

I then checked my emails and I saw that the order shows as delivered. I called the number to ask where my parcel was delivered to and was told I don’t have to worry they still have my parcel and it will be delivered tomorrow, this can clear be heard on the call should call recordings be listened to which is what I want. This call was on the same number at 13:54 on the 1st December 2024

This kind of behavior is pathetic, it is theft and ***** on the part of the drivers needless to say.

The fact that the driver was willing to throw my parcel over the fenceh says alot as well as *****ing/taking my parcel could have been the intention all along, claiming it was thrown in my yard.

II was assured that my parcel was not delivered and was with them so this was all very INTENTIONAL!!!!

********!!!!!!