Misleading Delivery Claims and Terrible Service from RAM Couriers

I am extremely disappointed with the service received from RAM Couriers regarding a recent delivery from Lacoste. I was notified that my parcel was out for delivery and made arrangements to receive it that day. I was available the entire day, yet no one showed up, and I received an email falsely claiming that delivery was attempted and that I was unreachable.

No one attempted to call me at any point.

After making multiple calls to RAM, I eventually spoke to an agent who informed me that the parcel was actually misrouted. How can a delivery attempt be claimed if the parcel was never even in the correct area?

To make matters worse, I was told I was “unavailable” and “not reachable telephonically.” This is a complete lie. The dishonesty, lack of professionalism, and refusal to take accountability are unacceptable.

This experience has been frustrating, time-wasting, and completely unprofessional. I expected far better from both RAM Couriers and Lacoste.